We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box.

Hair Extensions Policy: All hair extensions purchases are a final sale once the hair has been opened, installed, or removed from its original packaging. Due to hygiene and quality control standards, we cannot accept returns or issue refunds on hair extensions after installation.

If you have any concerns with your extensions, please contact us within 3 days of your appointment so we can assess and make any necessary adjustments. We are committed to ensuring your satisfaction and will work with you to provide solutions within our redo policy.